> ## Documentation Index
> Fetch the complete documentation index at: https://docs.avoca.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# List pre-call transfers

> List inbound calls that were forwarded to a configured destination *before* the AI agent picked up, based on the team's pre-call transfer rules. These calls have `duration_seconds: 0` because the AI never engaged. Returns a fixed shape and does not honor the team's column allowlist. Requires the `read:calls` permission.



## OpenAPI

````yaml /api-reference/openapi.json get /api/calls/pre-call-transfers
openapi: 3.1.0
info:
  title: Avoca Enterprise API
  description: >-
    Read-only programmatic access to Avoca data: calls, transcripts, leads,
    coach evaluations, Simple Scheduler sessions and analytics, and outbound
    texting activity.
  version: 1.3.0
servers:
  - url: https://enterprise-api.avoca.ai
security:
  - bearerAuth: []
tags:
  - name: Calls
    description: Call records, transcripts, and pre-call transfers
  - name: Leads
    description: Unified leads (v0) and the canonical leads feed (v1)
  - name: Teams
    description: Teams accessible to the API key
  - name: Coach
    description: Coach (QA) call evaluations and rubrics
  - name: Scheduler Analytics (v0)
    description: Simple Scheduler analytics — legacy flat endpoints
  - name: Sessions & Bookings
    description: v1 scheduling-widget sessions and completed bookings
  - name: Analytics (v1)
    description: v1 funnel, UTM, service-area, and issue-type analytics
  - name: Outbound Texting
    description: Campaign text and subscription-event feeds for BI ingestion
paths:
  /api/calls/pre-call-transfers:
    get:
      tags:
        - Calls
      summary: List pre-call transfers
      description: >-
        List inbound calls that were forwarded to a configured destination
        *before* the AI agent picked up, based on the team's pre-call transfer
        rules. These calls have `duration_seconds: 0` because the AI never
        engaged. Returns a fixed shape and does not honor the team's column
        allowlist. Requires the `read:calls` permission.
      operationId: listPreCallTransfers
      parameters:
        - $ref: '#/components/parameters/xTeamId'
        - $ref: '#/components/parameters/limit1000'
        - $ref: '#/components/parameters/offset'
        - $ref: '#/components/parameters/startDate7d'
        - $ref: '#/components/parameters/endDateNow'
        - name: rule_types
          in: query
          description: >-
            Comma-separated rule types to filter by. One or more of:
            `REJECTED_AGENT_PREVIOUSLY`, `RECENT_CALLER`,
            `UPCOMING_APPOINTMENTS`, `RECENT_APPOINTMENTS`,
            `CUSTOMER_TYPE_RESIDENTIAL`, `CUSTOMER_TYPE_COMMERCIAL`,
            `CALLER_PHONE_MATCH`, `CALL_REASON_MATCH`, `CUSTOMER_TAG_MATCH`.
          schema:
            type: string
      responses:
        '200':
          description: Paginated list of pre-call transfers
          content:
            application/json:
              schema:
                type: object
                properties:
                  data:
                    type: array
                    items:
                      $ref: '#/components/schemas/PreCallTransfer'
                  pagination:
                    $ref: '#/components/schemas/OffsetPagination'
        '401':
          $ref: '#/components/responses/Unauthorized'
components:
  parameters:
    xTeamId:
      name: x-team-id
      in: header
      description: >-
        Target team ID. Required for multi-team (`enterprise_all_teams` /
        `portfolio_all_teams`) keys on v0 endpoints; single-team keys are locked
        to their team and omit it.
      schema:
        type: integer
    limit1000:
      name: limit
      in: query
      description: Results per page (default 100, max 1000)
      schema:
        type: integer
        default: 100
        maximum: 1000
    offset:
      name: offset
      in: query
      description: Pagination offset (default 0)
      schema:
        type: integer
        default: 0
    startDate7d:
      name: start_date
      in: query
      description: Start of date range (ISO 8601; default 7 days ago)
      schema:
        type: string
        format: date-time
    endDateNow:
      name: end_date
      in: query
      description: End of date range (ISO 8601; default now)
      schema:
        type: string
        format: date-time
  schemas:
    PreCallTransfer:
      type: object
      properties:
        call_id:
          type: string
        created_at:
          type: string
          format: date-time
        first_name:
          type:
            - string
            - 'null'
        last_name:
          type:
            - string
            - 'null'
        phone_number:
          type:
            - string
            - 'null'
        duration_seconds:
          type: integer
          description: Always 0 — the AI never engaged
          examples:
            - 0
        transferred_to:
          type: string
          examples:
            - '+11239876543'
        rule_id:
          type: integer
        rule_type:
          type: string
          examples:
            - RECENT_CALLER
        recording_url:
          type:
            - string
            - 'null'
    OffsetPagination:
      type: object
      properties:
        limit:
          type: integer
        offset:
          type: integer
        has_more:
          type: boolean
    Error:
      type: object
      properties:
        error:
          type: string
          description: Error type
        message:
          type: string
          description: Human-readable description (newer endpoints)
      required:
        - error
  responses:
    Unauthorized:
      description: Missing or invalid API key
      content:
        application/json:
          schema:
            $ref: '#/components/schemas/Error'
  securitySchemes:
    bearerAuth:
      type: http
      scheme: bearer
      description: API key in the format `avoca_<64 hex characters>`

````