> ## Documentation Index
> Fetch the complete documentation index at: https://docs.avoca.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# RingCentral

> Set up call overflow in RingCentral

<Info>
  To set up call overflow in RingCentral, you must be on [RingEX Premium or RingEX Ultimate](https://support.ringcentral.com/article-v2/9600.html?brand=RC_US\&language=en_US\&product=RingEX). RingEX Standard does not support this setup.
</Info>

<Info>
  Your Avoca forwarding number is provided by your Avoca Customer Success Manager or Technical Account Manager.
</Info>

## Route Busy or Unavailable Calls to Avoca

<Steps>
  <Step title="Sign in to the Admin Portal">
    Sign in to the [RingCentral Admin Portal](https://service.ringcentral.com/).
  </Step>

  <Step title="Open Call Queues">
    Click **Phone System → Groups → Call Queues**.
  </Step>

  <Step title="Select the call queue">
    Select the call queue you want to configure.
  </Step>

  <Step title="Open Call Handling & Members">
    Click the **Call Handling & Members** dropdown.
  </Step>

  <Step title="Choose the Avoca overflow destination">
    In the **When members are available, but no members answer or all members are busy or unavailable, caller wait for** dropdown, select **Forward to External number**.

    <Note>
      **Primary and Overflow Members** sends calls to other RingCentral call queues. It does not route calls to your Avoca forwarding number.
    </Note>
  </Step>

  <Step title="Enter your Avoca number">
    Enter your Avoca forwarding number as the external number, then save the call queue settings.
  </Step>

  <Step title="Test the route">
    Place a test call while the primary queue members are busy or unavailable and confirm the call reaches Avoca.
  </Step>
</Steps>

See RingCentral's [call queue routing options](https://support.ringcentral.com/release-notes/mvp/mvp-core/release-notes-june-2025.html) for the difference between overflow queues and forwarding to an external number.