> ## Documentation Index > Fetch the complete documentation index at: https://docs.avoca.ai/llms.txt > Use this file to discover all available pages before exploring further. # Testing, Deployment, and Support > Certification, change management, and support processes # Testing, Deployment, and Support ### Testing Environment & Tools **Sandbox Environment Requirements** * Dedicated sandbox API endpoint (e.g., `https://api-sandbox.example.com`) * Pre-populated test customers, services, locations * Sandbox credentials (API keys/OAuth clients) * Ability to trigger webhook events manually * Data reset capability to known state **Testing Tools We Provide** * API client collections (Postman/Insomnia) * Mock customer scenarios and documented test cases * Load testing scripts (JMeter/K6) * Automated integration test suite **Simulation & Mock Services** * Webhook test endpoint provided * Webhook inspector for real-time visibility * Configurable responses for success/failure scenarios **What We'll Test** * Happy-path booking flows * Edge cases (double bookings, unavailable slots, invalid data) * Error handling and recovery * Rate limiting behavior * Authentication failures and token expiration * Webhook delivery and retry logic * Timeout and latency scenarios * Concurrent booking attempts ### Integration Timeline **Phase 1: Discovery & Design (2 weeks)** * API specification review and finalization * Authentication setup and credential provisioning * Sandbox access * Documentation review **Phase 2: Development & Unit Testing (3–4 weeks)** * Initial API integration development * Unit testing of individual endpoints * Error handling implementation * Webhook consumer development **Phase 3: Integration Testing (2–3 weeks)** * End-to-end flow testing in sandbox * Performance and load testing * Security testing and validation * Edge case and error scenario testing **Phase 4: UAT & Refinement (1–2 weeks)** * User acceptance testing * Bug fixes and optimization * Documentation finalization * Support team training **Phase 5: Production Deployment (1 week)** * Production credential provisioning * Staged rollout (pilot customers first) * Monitoring and alerting setup * Go-live and post-deployment validation **Total Estimated Timeline: 9–12 weeks** **Collaboration Approach** * Bi-weekly sync meetings * Shared Slack channel for real-time communication * Shared documentation workspace (Confluence/Notion) * Joint code reviews for critical integration points * Paired debugging sessions as needed ### Monitoring & Metrics **Integration Performance Metrics** ```http theme={null} GET /api/v1/metrics/integration/{integration_id} ``` Response: ```json theme={null} { "integration_id": "avoca_prod", "time_period": "last_24h", "metrics": { "total_requests": 12500, "successful_requests": 12350, "failed_requests": 150, "average_response_time_ms": 185, "p95_response_time_ms": 320, "bookings_created": 450, "bookings_failed": 15, "availability_queries": 1200, "rate_limit_hits": 5 }, "errors_by_type": { "SLOT_UNAVAILABLE": 8, "VALIDATION_ERROR": 4, "TIMEOUT": 2, "INTERNAL_SERVER_ERROR": 1 } } ``` **Monitoring We'll Implement** * Real-time dashboard for integration health * Alerts on error rate thresholds (>5%) * Latency monitoring with alerts (>1 s response time) * Success rate tracking for booking conversions * Webhook delivery success rates **Shared Monitoring** * Access to your API health status page * Incident notification system * Planned maintenance calendar * Performance degradation alerts ### Ongoing Support & Maintenance **Support Structure** **Technical Escalation Channels** * Tier 1 (general issues): `support@example.com` (response: 4 business hours) * Tier 2 (integration issues): Slack channel or `api-support@example.com` (response: 2 business hours) * Tier 3 (critical outages): Phone hotline or PagerDuty escalation (response: 30 minutes) **Issue Resolution SLAs** * Critical (system down): 1-hour initial response, 4-hour resolution target * High (major functionality impaired): 4-hour response, 24-hour resolution target * Medium (minor issues): 24-hour response, 3-business-day resolution * Low (questions, enhancements): 48-hour response, best-effort resolution **API Versioning & Updates** * Semantic versioning (`Major.Minor.Patch`) * Backward-compatible changes: minor version increment * Breaking changes: major version increment with deprecation notice **Deprecation Policy** * Notice period: Minimum 90 days for deprecated endpoints * `Sunset` header (e.g., `Sunset: Sat, 31 Jan 2026 23:59:59 GMT`) * Migration guide provided for upgrades * Dual-version support during migration **Change Communication** * Release notes with each deployment * API changelog maintained at `docs.example.com/changelog` * Breaking change notifications: email + dashboard notice (90 days advance) * Partner newsletter: monthly API updates and roadmap **Documentation Maintenance** * OpenAPI/Swagger specification maintained * Integration guides with step-by-step setup * Code examples in multiple languages * Troubleshooting guides for common issues * Version history archived for older releases ### Azure-Specific Tools & Best Practices **Azure DevOps Integration** * CI/CD pipeline compatibility * Share API client SDKs via Azure Artifacts * Link integration tasks to Azure Boards work items **Azure Application Insights** * Correlation IDs for distributed tracing * Custom events for integration monitoring * Telemetry sharing for joint troubleshooting **Azure API Management** * Support for subscription keys if required * Work within APIM rate limiting and transformation policies * Developer portal access for self-service **Best Practices We Follow** * Respect `Retry-After` headers in 429/503 responses * Propagate correlation/trace context * Emit structured (JSON) logs compatible with Azure Monitor * Support Azure health probe formats for traffic management **Azure-Specific Questions** * Do you use Azure Front Door or Traffic Manager for global distribution? * Are your APIs behind Azure API Management? * Do you use Azure AD B2C for customer identity? * Should we integrate with Azure Service Bus for async operations? * Do you expose metrics via Azure Monitor?