> ## Documentation Index
> Fetch the complete documentation index at: https://docs.avoca.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Basic Booking - Home Depot Transfer

> Watch how the agent handles a warm transfer from Home Depot and books an appointment

## Overview

This demo showcases how the AI agent seamlessly handles a warm transfer from Home Depot, manages the transition when the Home Depot rep exits the call, and successfully books an appointment while handling scheduling objections.

<Note>
  You may hear beeps and skips in the demo calls, as they were used to remove
  PII of customers.
</Note>

## Key Highlights

* **Warm Transfer Handling**: Agent smoothly manages the handoff from Home Depot
* **Professional Transition**: Maintains professionalism when third party exits
* **Objection Handling**: Effectively manages scheduling concerns
* **Complete Booking**: Successfully schedules the appointment

## Video Demo

<iframe src="https://share.descript.com/embed/9U5FoKBOf4g" width="100%" height="600" frameBorder="0" allowFullScreen className="rounded-xl" />

## Call Details

* **Scenario**: Home Depot initially calls on behalf of a customer on another line. The Home Depot rep eventually connects the customer directly and exits the call.

## What to Notice

1. How the agent recognizes and adapts to the three-party call situation
2. The smooth transition when Home Depot exits
3. Professional handling of scheduling objections
4. Clear communication throughout the booking process