> ## Documentation Index
> Fetch the complete documentation index at: https://docs.avoca.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Basic Booking - Maintenance Plan

> Customer confirms contract transfer and schedules HVAC maintenance

## Overview

This demo shows how the AI agent handles a customer confirming their maintenance contract is still valid after a company acquisition, and successfully schedules a maintenance appointment.

## Key Highlights

* **Contract Verification**: Confirms existing maintenance plan carries over
* **Multiple Service Requests**: Handles both HVAC maintenance and exhaust pipe repair
* **Fee Waiver**: Correctly applies maintenance plan benefits (no dispatch fee)
* **Clear Scheduling**: Books afternoon appointment with confirmed details

## Video Demo

<iframe src="https://share.descript.com/embed/DP662aVEOtN" width="100%" height="600" frameBorder="0" allowFullScreen className="rounded-xl" />

## Call Details

* **Services**: HVAC maintenance and exhaust pipe repair

## What to Notice

1. How the agent confirms the maintenance contract is still valid
2. Professional handling of company acquisition concerns
3. Clear explanation of maintenance plan benefits
4. Efficient scheduling with all necessary details collected