> ## Documentation Index
> Fetch the complete documentation index at: https://docs.avoca.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Cancellation - AC Fixed

> Customer cancels because AC is working after fan adjustment

## Overview

This demo shows how the AI agent professionally handles a cancellation when the customer's AC starts working properly after adjusting fan settings.

## Key Highlights

* **No Pressure**: Accepts cancellation without pushback
* **Positive Tone**: Congratulates customer on fixing issue
* **Efficient Process**: Quick cancellation confirmation
* **Professional Closure**: Leaves door open for future service

## Video Demo

<iframe src="https://share.descript.com/embed/9QKYq5Xpzwz" width="100%" height="600" frameBorder="0" allowFullScreen className="rounded-xl" />

## Call Details

* **Reason**: AC working after fan setting adjustment
* **Outcome**: Appointment successfully canceled

## What to Notice

1. Positive response to self-resolution
2. No attempt to retain appointment
3. Efficient cancellation process
4. Professional and friendly closing