> ## Documentation Index
> Fetch the complete documentation index at: https://docs.avoca.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Emergency Call - Sewer Backup

> Agent handles urgent sewer line backup causing basement flooding

## Overview

This demo demonstrates how the AI agent handles a true emergency situation - a sewer line backup causing water in the customer's basement. Watch how the agent prioritizes urgency and books same-day emergency service.

## Key Highlights

* **Emergency Recognition**: Immediately identifies the urgent nature of the issue
* **Empathetic Response**: Shows appropriate concern for the customer's situation
* **Quick Action**: Books same-evening emergency appointment
* **Clear Communication**: Confirms all details for emergency dispatch

## Video Demo

<iframe src="https://share.descript.com/embed/uYO9jN5I4fL" width="100%" height="600" frameBorder="0" allowFullScreen className="rounded-xl" />

## Call Details

* **Issue**: Sewer line backup with basement flooding
* **Resolution**: Same-evening emergency appointment

## What to Notice

1. Immediate recognition of emergency situation
2. Appropriate urgency in response
3. Efficient information gathering without delays
4. Clear confirmation of same-day service