> ## Documentation Index
> Fetch the complete documentation index at: https://docs.avoca.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Emergency Call - Recurring AC Issue

> Customer reports AC still not working after two service visits

## Overview

This demo shows how the AI agent handles a frustrated customer whose AC is still not working after two previous service visits. Watch how the agent manages the situation with empathy and ensures no additional charges.

## Key Highlights

* **Service History Awareness**: Acknowledges previous unsuccessful visits
* **Fee Waiver**: Correctly waives fees due to recurring issue
* **Customer Empathy**: Shows understanding of customer frustration
* **Priority Scheduling**: Books earliest available appointment

## Video Demo

<iframe src="https://share.descript.com/embed/kBpqg1Njfyj" width="100%" height="600" frameBorder="0" allowFullScreen className="rounded-xl" />

## Call Details

* **Issue**: AC not working after two previous repairs
* **Special Note**: No additional fees due to previous service visits

## What to Notice

1. How the agent acknowledges the service history
2. Proactive fee waiver explanation
3. Empathetic handling of customer frustration
4. Clear commitment to resolving the issue