> ## Documentation Index
> Fetch the complete documentation index at: https://docs.avoca.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Price Objection - High Quote

> Customer challenges $900 quote when expecting $400-$500

## Overview

This demo demonstrates how the AI agent handles a customer objecting to a high quote from a technician currently at their house. The customer expected $400-$500 but was quoted \$900.

## Key Highlights

* **Active Listening**: Asks what price customer expected
* **Escalation Path**: Offers supervisor callback for discount discussion
* **Professional Handling**: Doesn't argue or defend the price
* **Solution-Oriented**: Focuses on finding a path forward

## Video Demo

<iframe src="https://share.descript.com/embed/2xqyEcd0Coc" width="100%" height="600" frameBorder="0" allowFullScreen className="rounded-xl" />

## Call Details

* **Situation**: Technician on-site, quote higher than expected
* **Quote**: $900 (expected $400-\$500)
* **Resolution**: Supervisor callback arranged to discuss discounts

## What to Notice

1. How the agent validates the customer's concern
2. Doesn't defend or justify the high price
3. Offers a concrete next step (supervisor callback)
4. Maintains professional tone throughout