> ## Documentation Index
> Fetch the complete documentation index at: https://docs.avoca.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Process Objection

> Customer objects to information collection before pricing

## Overview

This demo shows how the AI agent handles a customer who objects to providing information before hearing about rates and availability. The customer wants to check with their parents before booking.

## Key Highlights

* **Flexibility**: Adapts process when customer objects
* **Information First**: Provides dispatch fee information upfront
* **No Pressure**: Accepts customer needs to check with parents
* **Professional**: Maintains helpful tone despite objection

## Video Demo

<iframe src="https://share.descript.com/embed/Alq3g2Gla4g" width="100%" height="600" frameBorder="0" allowFullScreen className="rounded-xl" />

## Call Details

* **Service**: Plumbing
* **Dispatch Fee**: \$70
* **Availability**: Same afternoon
* **Outcome**: Customer will check with parents first

## What to Notice

1. Quick pivot when customer objects to process
2. Immediate provision of requested information
3. No pushback on customer's objection
4. Respectful handling of decision delay