> ## Documentation Index
> Fetch the complete documentation index at: https://docs.avoca.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Scheduling Objection

> Customer needs service before 9 AM due to personal appointment

## Overview

This demo shows how the AI agent handles a scheduling objection when a customer with a newly installed, non-working HVAC system needs service before 9 AM due to a personal appointment.

## Key Highlights

* **Urgency Recognition**: Understands new system failure is critical
* **Flexibility**: Adjusts scheduling to meet customer needs
* **Accommodation**: Books preferred 8 AM time slot
* **Customer-First**: Prioritizes customer's schedule constraints

## Video Demo

<iframe src="https://share.descript.com/embed/U1lFQKeUL5D" width="100%" height="600" frameBorder="0" allowFullScreen className="rounded-xl" />

## Call Details

* **Issue**: Newly installed HVAC not working (installed yesterday)
* **Resolution**: 8 AM appointment booked

## What to Notice

1. How agent recognizes the severity (new install failure)
2. Flexible response to scheduling constraint
3. Confirms early morning availability
4. Accommodates customer's personal appointment