> ## Documentation Index
> Fetch the complete documentation index at: https://docs.avoca.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Outbound Rescheduling - High Volume

> Agent proactively calls to reschedule due to high service volume

## Overview

This demo shows how the AI agent makes an outbound call to inform a customer about needing to reschedule their appointment due to high service volume, and successfully gets their agreement.

## Key Highlights

* **Proactive Communication**: Calls ahead rather than no-show
* **Clear Explanation**: Honest about high volume reason
* **Apologetic Tone**: Shows consideration for inconvenience
* **Successful Outcome**: Customer accepts rescheduling

## Video Demo

<iframe src="https://share.descript.com/embed/KZzrNdGGBpM" width="100%" height="600" frameBorder="0" allowFullScreen className="rounded-xl" />

## Call Details

* **Reason**: High service volume
* **Outcome**: Customer accepts rescheduling

## What to Notice

1. Professional opening and identification
2. Direct but polite delivery of news
3. Apologetic without over-apologizing
4. Secures agreement before ending call