> ## Documentation Index
> Fetch the complete documentation index at: https://docs.avoca.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Does Avoca support two-way sync with ServiceTitan?

> Understand how Avoca writes notes, tags, and conversation data back to ServiceTitan job and customer records.

Yes—Avoca maintains a two-way sync with ServiceTitan so that anything captured by the AI agent is written back automatically.

## What Syncs Back to ServiceTitan

* **Messages & Notes**: Conversation transcripts, agent summaries, and follow-up actions are attached to the related job or customer record, giving CSRs and technicians full context.
* **Tags & Status Updates**: Tags created or updated in Avoca are pushed into ServiceTitan, keeping segmentation, workflows, and automations aligned across systems.
* **Job & Customer Fields**: Key attributes gathered during the conversation (appointment times, job types, membership details, etc.) are synced into the appropriate ServiceTitan fields.

## Why It Matters

* Everyone works from the same source of truth without re-entering data.
* Dispatchers can see live context inside ServiceTitan before rolling a truck.
* Compliance and audit trails stay centralized in your core system of record.

If you need help enabling or validating the sync, contact your Avoca account manager or [support@avoca.ai](mailto:support@avoca.ai).