> ## Documentation Index
> Fetch the complete documentation index at: https://docs.avoca.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Can workflows be shared across trades or customized by department?

> Reuse the same workflow across HVAC, plumbing, electrical, and tailor configs per business unit.

Yes—Avoca lets you keep one workflow in a shared library while customizing how each department uses it.

## Shared Library

* Every workflow you publish appears in a team-wide library.
* HVAC, plumbing, electrical, or any business unit can reference the same “Maintenance Follow-Up” or “New Lead Recovery” journey.
* Campaigns simply point to the workflow by name, so updates roll out everywhere automatically.

## Department-Level Customization

* Each node in the workflow references a **call configuration** or **text configuration** that you select when attaching the workflow to a campaign.
* Configurations are scoped per department/service type—meaning you can pick HVAC assistants, plumbing caller IDs, or electrical-specific ServiceTitan tags without duplicating the workflow.
* Business-unit filters, sender numbers, and assistant personas are all chosen at the campaign level, so one published workflow adapts to any trade.

## When to Clone a Workflow

* If a department needs materially different branching or copy, duplicate the workflow, tweak the nodes, and publish it under a new name.
* Campaigns then bind to the variant that matches that trade while still sharing the same structural best practices.

In short, reuse workflows across trades for consistency, and layer department-specific configs in the campaign setup to keep each audience on-brand. Need help modeling multi-trade workflows? Contact your Avoca account team or [support@avoca.ai](mailto:support@avoca.ai).