# Avoca

## Docs

- [Get Agent Performance](https://docs.avoca.ai/api-reference/analytics/agent-performance.md): Retrieve performance metrics for human or AI agents
- [Get Call Analytics](https://docs.avoca.ai/api-reference/analytics/call-analytics.md): Retrieve call volume and performance metrics
- [Call Reclassification](https://docs.avoca.ai/api-reference/analytics/call-reclassification.md): Reclassify call types for better analytics and training
- [Create AI Assistant](https://docs.avoca.ai/api-reference/bot-building/create-assistant.md): Configure a new AI voice assistant with custom personality and knowledge
- [Update Assistant](https://docs.avoca.ai/api-reference/bot-building/update-assistant.md): Modify an existing assistant configuration
- [Happy Calls](https://docs.avoca.ai/api-reference/campaigns/happy-calls.md): Schedule post-service satisfaction calls
- [Maintenance Calls](https://docs.avoca.ai/api-reference/campaigns/maintenance-calls.md): Schedule proactive maintenance reminder calls
- [Speed to Lead](https://docs.avoca.ai/api-reference/campaigns/speed-to-lead.md): Instantly respond to new leads with automated outbound calls
- [Receive Email](https://docs.avoca.ai/api-reference/inbound/email-receive.md): Process incoming customer emails
- [Receive Live Chat](https://docs.avoca.ai/api-reference/inbound/receive-live-chat.md): Initialize a new live chat session for your website or app
- [Receive SMS](https://docs.avoca.ai/api-reference/inbound/sms-receive.md): Handle incoming SMS messages
- [Voice AI Webhook](https://docs.avoca.ai/api-reference/inbound/voice-webhook.md): Process incoming voice calls with AI assistant
- [API Overview](https://docs.avoca.ai/api-reference/introduction.md): Introduction to the Avoca AI API
- [Send Email](https://docs.avoca.ai/api-reference/outbound/email-send.md): Send transactional emails with job details and confirmations
- [Send Live Chat](https://docs.avoca.ai/api-reference/outbound/live-chat-send.md): Send proactive live chat messages to website visitors
- [SMS Campaigns](https://docs.avoca.ai/api-reference/outbound/sms-campaigns.md): Send bulk SMS messages for marketing or notifications
- [Send SMS](https://docs.avoca.ai/api-reference/outbound/sms-send.md): Send individual SMS messages to customers
- [Make Voice Call](https://docs.avoca.ai/api-reference/outbound/voice-call.md): Initiate an individual outbound voice call
- [Book Appointment](https://docs.avoca.ai/api-reference/scheduling/book-appointment.md): Create a new service appointment
- [Check Availability](https://docs.avoca.ai/api-reference/scheduling/check-availability.md): Check available appointment slots for a service
- [Simple Scheduler Config](https://docs.avoca.ai/api-reference/scheduling/simple-scheduler.md): Configure the embeddable scheduling widget
- [Unified Inbox](https://docs.avoca.ai/api-reference/unified-inbox/overview.md): Retrieve all conversations across voice, SMS, email, and live chat
- [Capabilities Matrix](https://docs.avoca.ai/capabilities-matrix.md): Complete AI capabilities matrix to maximize lead potential across the funnel
- [Changelog](https://docs.avoca.ai/changelog.md): Recent updates and release history for Avoca AI
- [Analytics Coach](https://docs.avoca.ai/changelog/analytics-coach.md): Recent updates and releases for Analytics Coach
- [Coach](https://docs.avoca.ai/changelog/coach.md): Recent updates and releases for Coach
- [Email](https://docs.avoca.ai/changelog/email.md): Recent updates and releases for Email
- [Outbound Campaigns](https://docs.avoca.ai/changelog/outbound-campaigns.md): Recent updates and releases for Outbound Campaigns
- [Platform](https://docs.avoca.ai/changelog/platform.md): Recent updates and releases for Platform
- [Responder](https://docs.avoca.ai/changelog/responder.md): Recent updates and releases for Responder
- [Simple Scheduler](https://docs.avoca.ai/changelog/simple-scheduler.md): Recent updates and releases for Simple Scheduler
- [SMS](https://docs.avoca.ai/changelog/sms.md): Recent updates and releases for SMS
- [Speed-to-Lead](https://docs.avoca.ai/changelog/speed-to-lead.md): Recent updates and releases for Speed-to-Lead
- [Voice](https://docs.avoca.ai/changelog/voice.md): Recent updates and releases for Voice
- [Workflows](https://docs.avoca.ai/changelog/workflows.md): Recent updates and releases for Workflows
- [CRM Support](https://docs.avoca.ai/config/crm-support.md): Supported CRM integrations for Avoca
- [Integrations](https://docs.avoca.ai/config/integrations.md): Connect Avoca with your existing business systems
- [Scheduling](https://docs.avoca.ai/config/scheduling.md): Intelligent appointment scheduling and dispatch optimization
- [Web Chat](https://docs.avoca.ai/config/web-chat.md): Configure the Avoca web chat widget, including a dedicated sandbox setting
- [API Integration Guide](https://docs.avoca.ai/custom-integration/api-integration-guide.md): End-to-end contract expectations for your custom integration with Avoca
- [API & Integration Methods](https://docs.avoca.ai/custom-integration/api-methods.md): Endpoint design, authentication, and REST standards for the custom integration
- [Customization & AI Behavior](https://docs.avoca.ai/custom-integration/customization-behavior.md): Business rules, conversational handling, and personalization controls
- [Data Exchange & Booking Process](https://docs.avoca.ai/custom-integration/data-exchange.md): Schemas, response patterns, and omnichannel booking flows
- [Overview](https://docs.avoca.ai/custom-integration/overview.md): Shared custom integration implementation playbook
- [Payload Handshake Template](https://docs.avoca.ai/custom-integration/payload-handshake.md): Canonical Avoca payload contract for custom integration form-based submissions
- [Identity and Access Controls](https://docs.avoca.ai/custom-integration/security-access-controls.md): Identity, access management, and insider risk safeguards enforced across Avoca.
- [Data Protection and Privacy](https://docs.avoca.ai/custom-integration/security-data-protection.md): Encryption, data handling obligations, and privacy controls available to Avoca customers.
- [Secure Development Lifecycle](https://docs.avoca.ai/custom-integration/security-development.md): How Avoca embeds security into engineering, testing, and release management.
- [Governance, Policy, and Compliance](https://docs.avoca.ai/custom-integration/security-governance.md): How Avoca manages security policy development, incident response, and regulatory commitments.
- [Monitoring, Logging, and Resilience](https://docs.avoca.ai/custom-integration/security-monitoring.md): Operational telemetry, backup planning, and reliability benchmarks for the Avoca platform.
- [Platform Security Standards](https://docs.avoca.ai/custom-integration/security-platform-standards.md): Technical requirements for connectivity, encryption, and platform hardening.
- [Security Posture & Compliance](https://docs.avoca.ai/custom-integration/security-posture.md): Map of Avoca's security documentation for custom integration stakeholders.
- [Security Program Overview](https://docs.avoca.ai/custom-integration/security-program-overview.md): High-level summary of Avoca's security leadership, partners, and certification roadmap.
- [Security, Compliance, and Reliability](https://docs.avoca.ai/custom-integration/security-reliability.md): Quick links to data protection, reliability, and observability guidance.
- [Risk and Vulnerability Management](https://docs.avoca.ai/custom-integration/security-risk-management.md): Controls that identify, assess, and minimize security risks across the Avoca platform.
- [Architecture & Data Strategy](https://docs.avoca.ai/custom-integration/technical-architecture.md): Deployment regions, caching, and resiliency expectations for the custom integration
- [Additional Technical Considerations](https://docs.avoca.ai/custom-integration/technical-considerations.md): Special scenarios, analytics hooks, and roadmap items
- [Technical Integration](https://docs.avoca.ai/custom-integration/technical-integration.md): API integration specifications for the custom integration program
- [Testing, Deployment, and Support](https://docs.avoca.ai/custom-integration/testing-support.md): Certification, change management, and support processes
- [Demo Library](https://docs.avoca.ai/demos.md): Explore real-world examples of Avoca AI in action
- [Basic Booking](https://docs.avoca.ai/demos/basic-booking.md): Learn how to create a basic booking flow with Avoca
- [New Customer Booking for Rental Property](https://docs.avoca.ai/demos/humans/book-and-take-message.md): Watch how the agent handles a first-time customer booking for an Airbnb rental property
- [Human Agent Booking Flow](https://docs.avoca.ai/demos/humans/human-agent-booking-flow.md): Watch how a human agent pulls up customer profile, verifies membership, and completes a booking
- [AI to Human Warm Transfer](https://docs.avoca.ai/demos/humans/priority-dispatch-escalation.md): Watch how a human agent receives a warm transfer from the AI with full context and handles a complex AC repair escalation
- [Basic Booking - Home Depot Transfer](https://docs.avoca.ai/demos/inbound/basic-booking-1.md): Watch how the agent handles a warm transfer from Home Depot and books an appointment
- [Basic Booking - Maintenance Plan](https://docs.avoca.ai/demos/inbound/basic-booking-2.md): Customer confirms contract transfer and schedules HVAC maintenance
- [Cancellation - AC Fixed](https://docs.avoca.ai/demos/inbound/cancellation-1.md): Customer cancels because AC is working after fan adjustment
- [Cancellation Reversal](https://docs.avoca.ai/demos/inbound/cancellation-2.md): Customer wants to reschedule previously canceled appointment
- [Basic Booking - Electric Company](https://docs.avoca.ai/demos/inbound/complimenting-ai.md): AI agent handles an inbound booking call for an electric company
- [Emergency Call - Sewer Backup](https://docs.avoca.ai/demos/inbound/emergency-call-1.md): Agent handles urgent sewer line backup causing basement flooding
- [Emergency Call - Recurring AC Issue](https://docs.avoca.ai/demos/inbound/emergency-call-2.md): Customer reports AC still not working after two service visits
- [Existing Appointment Confirmation](https://docs.avoca.ai/demos/inbound/existing-appointment.md): Customer confirms appointment and asks about company details
- [Complaint Handling](https://docs.avoca.ai/demos/inbound/objection-complaint.md): Frustrated customer with unresolved heat pump issues and no callback
- [Price Objection - High Quote](https://docs.avoca.ai/demos/inbound/objection-price-1.md): Customer challenges $900 quote when expecting $400-$500
- [Price Objection - Dryer Vent Cleaning](https://docs.avoca.ai/demos/inbound/objection-price-2.md): Customer cancels booking due to price increase from $140 to $299
- [Process Objection](https://docs.avoca.ai/demos/inbound/objection-process.md): Customer objects to information collection before pricing
- [Scheduling Objection](https://docs.avoca.ai/demos/inbound/objection-scheduling.md): Customer needs service before 9 AM due to personal appointment
- [Price Inquiry](https://docs.avoca.ai/demos/inbound/price-inquiry.md): Customer asks about service costs before scheduling
- [Rescheduling - High Quote Concern](https://docs.avoca.ai/demos/inbound/rescheduling.md): Son calls about $9000 charge for elderly mother, needs manager discussion
- [Warm Transfer](https://docs.avoca.ai/demos/inbound/warm-transfer.md): Watch how the AI agent briefs an operator with a call summary before connecting the caller
- [Advanced Empathy - Frustrated Customer](https://docs.avoca.ai/demos/other-examples/empathy-2.md): Agent handles angry customer with exceptional emotional intelligence
- [AI Call with Empathy - Friend Pays for Neighbor's Water Heater](https://docs.avoca.ai/demos/other-examples/empathy-friend-neighbor.md): Heartwarming call where a friend schedules and pays for her elderly neighbor's water heater replacement
- [Spanish Language Support](https://docs.avoca.ai/demos/other-examples/spanish-language.md): AI agent handles insurance documentation request in Spanish
- [Alternative Voice - Chris](https://docs.avoca.ai/demos/other-examples/voice-chris.md): Male voice option for HVAC tune-up booking
- [Alternative Voice - Maddie](https://docs.avoca.ai/demos/other-examples/voice-maddie.md): Routine HVAC tune-up with Maddie voice
- [Alternative Voice - Sarah D2](https://docs.avoca.ai/demos/other-examples/voice-sarah-d2.md): Emergency AC repair with different voice personality
- [Maintenance Call - Service Tune-up](https://docs.avoca.ai/demos/outbound/maintenance-1.md): Proactive outreach for maintenance check results in booking
- [Maintenance Call with Empathy](https://docs.avoca.ai/demos/outbound/maintenance-2-empathy.md): Agent shows compassion when customer mentions pet loss
- [Outbound Rescheduling - High Volume](https://docs.avoca.ai/demos/outbound/rescheduling-1.md): Agent proactively calls to reschedule due to high service volume
- [Outbound Rescheduling - Volume 2](https://docs.avoca.ai/demos/outbound/rescheduling-2.md): Another example of proactive rescheduling due to high volume
- [Speed to Lead](https://docs.avoca.ai/demos/outbound/speed-to-lead.md): Outbound call for urgent HVAC service with waived dispatch fee
- [What is Avoca’s 10DLC registration and opt-out compliance process?](https://docs.avoca.ai/faq/10dlc-compliance.md): Understand how Avoca onboards brands for A2P/10DLC and enforces STOP/UNSUBSCRIBE rules.
- [Frequently Asked Questions](https://docs.avoca.ai/faq/index.md): Browse common Avoca FAQ topics, including ServiceTitan automation workflows.
- [Do Avoca campaigns support MMS, emojis, and dynamic personalization?](https://docs.avoca.ai/faq/messaging-capabilities.md): Use rich media, extended characters, and tokenized templates for personalized outreach.
- [How does Avoca handle message throttling and carrier filtering?](https://docs.avoca.ai/faq/messaging-throttling.md): Learn about batching, rate limits, and sender reputation tools that protect deliverability.
- [How do I build a multi-step campaign?](https://docs.avoca.ai/faq/multi-step-campaign.md): Create sequenced workflows that move a lead from first contact through reminders, estimate follow-up, and review requests.
- [What reporting, attribution, and dashboards are available?](https://docs.avoca.ai/faq/reporting-analytics.md): See how Avoca surfaces campaign metrics, links jobs to ServiceTitan revenue, and supports CSR workflows.
- [How does Avoca pull and push ServiceTitan customer/job data?](https://docs.avoca.ai/faq/service-titan-data-sync.md): Understand the incremental reads and targeted writes that keep Avoca and ServiceTitan in sync.
- [How can SMS messages be triggered automatically from ServiceTitan events?](https://docs.avoca.ai/faq/service-titan-sms.md): Leverage Avoca's audience-based campaigns to send SMS workflows when ServiceTitan events occur.
- [Does Avoca support two-way sync with ServiceTitan?](https://docs.avoca.ai/faq/service-titan-sync.md): Understand how Avoca writes notes, tags, and conversation data back to ServiceTitan job and customer records.
- [Can workflows branch based on customer responses?](https://docs.avoca.ai/faq/workflow-branching.md): Use Avoca's outbound workflow edges to route customers based on affirmative, negative, or unread replies.
- [Can workflows be shared across trades or customized by department?](https://docs.avoca.ai/faq/workflow-cross-trade.md): Reuse the same workflow across HVAC, plumbing, electrical, and tailor configs per business unit.
- [Welcome to Avoca](https://docs.avoca.ai/index.md): Welcome to Avoca Documentation
- [Analytics & Coach](https://docs.avoca.ai/products/analytics-coach.md): AI-powered performance insights and team coaching
- [Capacity Management](https://docs.avoca.ai/products/capacity-management.md): Daily execution checklist for filling open board capacity with proactive campaigns
- [Dispatch](https://docs.avoca.ai/products/dispatch.md): Live dispatch board, assignment automation, and ETA controls powered by ServiceTitan data
- [Google LSA](https://docs.avoca.ai/products/google-lsa.md): Integrate Google Local Services Ads with Avoca Speed to Lead operations
- [Inbound](https://docs.avoca.ai/products/inbound.md): AI-powered inbound communication management
- [Outbound](https://docs.avoca.ai/products/outbound.md): Proactive customer engagement at scale
- [Simple Scheduler](https://docs.avoca.ai/products/simple-scheduler.md): Modern booking flows with automated follow-up and attribution intelligence
- [Speed to Lead](https://docs.avoca.ai/products/speed-to-lead.md): Convert leads instantly with automated outreach within 30 seconds
- [Roadmap](https://docs.avoca.ai/roadmap.md): Upcoming features and recent updates for Avoca AI
- [Analytics Coach](https://docs.avoca.ai/roadmap/analytics-coach.md): Upcoming features and improvements for Analytics Coach
- [Coach](https://docs.avoca.ai/roadmap/coach.md): Upcoming features and improvements for Coach
- [Email](https://docs.avoca.ai/roadmap/email.md): Upcoming features and improvements for Email
- [Outbound Campaigns](https://docs.avoca.ai/roadmap/outbound-campaigns.md): Upcoming features and improvements for Outbound Campaigns
- [Platform](https://docs.avoca.ai/roadmap/platform.md): Upcoming features and improvements for Platform
- [Responder](https://docs.avoca.ai/roadmap/responder.md): Upcoming features and improvements for Responder
- [Simple Scheduler](https://docs.avoca.ai/roadmap/simple-scheduler.md): Upcoming features and improvements for Simple Scheduler
- [SMS](https://docs.avoca.ai/roadmap/sms.md): Upcoming features and improvements for SMS
- [Speed-to-Lead](https://docs.avoca.ai/roadmap/speed-to-lead.md): Upcoming features and improvements for Speed-to-Lead
- [Voice](https://docs.avoca.ai/roadmap/voice.md): Upcoming features and improvements for Voice
- [Workflows](https://docs.avoca.ai/roadmap/workflows.md): Upcoming features and enhancements for Workflows
- [ServiceTitan Integration](https://docs.avoca.ai/service-titan.md): Documentation of Avoca's ServiceTitan API workflows and required scopes.

## OpenAPI Specs

- [openapi](https://docs.avoca.ai/api-reference/openapi.json)