> ## Documentation Index
> Fetch the complete documentation index at: https://docs.avoca.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Inbound

> AI-powered inbound communication management

## Overview

Avoca's Inbound platform ensures you never miss another customer call, text, or chat. Our AI-powered system handles all incoming communications 24/7, providing instant responses and intelligent routing.

## Key Features

<CardGroup cols={2}>
  <Card title="24/7 Voice Coverage" icon="phone">
    AI assistants answer every call, even after hours and weekends
  </Card>

  <Card title="Intelligent SMS Response" icon="message">
    Automated text responses with context-aware conversations
  </Card>

  <Card title="Live Chat AI" icon="comments">
    Website visitors get instant help from AI chat agents
  </Card>

  <Card title="Email Automation" icon="envelope">
    Smart email categorization and automated responses
  </Card>
</CardGroup>

## Benefits

### Never Miss a Lead

* **100% call answer rate** - Every call is answered within 2 rings
* **Instant text responses** - Reply to SMS within seconds
* **24/7 availability** - No more "closed" messages

### Qualify & Route Intelligently

* **Smart lead qualification** - AI asks the right questions
* **Priority routing** - VIP customers get special treatment
* **Appointment booking** - Schedule directly during the conversation

### Professional Every Time

* **Consistent messaging** - Your brand voice, perfectly delivered
* **Multi-language support** - Serve customers in their language
* **Natural conversations** - AI that sounds human, not robotic

## Use Cases

<AccordionGroup>
  <Accordion title="After-Hours Coverage">
    When your office closes, Avoca keeps working. Our AI assistants handle emergency calls, book appointments for the next day, and ensure urgent issues are escalated appropriately.
  </Accordion>

  <Accordion title="Peak Call Times">
    During busy periods, Avoca acts as additional staff, ensuring no customer waits on hold. Calls are answered immediately and routed based on urgency and availability.
  </Accordion>

  <Accordion title="Lead Capture">
    Every new inquiry is captured with complete information. The AI collects contact details, service needs, and preferred appointment times before creating a lead in your CRM.
  </Accordion>
</AccordionGroup>

## How It Works

<Steps>
  <Step title="Customer Reaches Out">
    A customer calls, texts, chats, or emails your business
  </Step>

  <Step title="AI Engages Instantly">
    Our AI assistant responds immediately in a natural, conversational way
  </Step>

  <Step title="Information Gathered">
    The AI collects all necessary information based on your custom workflows
  </Step>

  <Step title="Smart Action Taken">
    Book appointments, create tickets, route to team members, or handle completely
  </Step>
</Steps>

## Integration

Inbound communications seamlessly integrate with your existing systems:

* **CRM Integration** - Automatic lead and customer record creation
* **Calendar Sync** - Real-time appointment scheduling
* **Team Notifications** - Instant alerts for urgent matters
* **Analytics Dashboard** - Track performance and optimize