> ## Documentation Index > Fetch the complete documentation index at: https://docs.avoca.ai/llms.txt > Use this file to discover all available pages before exploring further. # Outbound Campaigns > Upcoming features and improvements for Outbound Campaigns export const updatesData = { "updates": [{ "date": "2026-04-03", "displayDate": "April 3rd, 2026", "product": "Platform", "title": "Unified Messages Page", "description": "All your conversations are now in one place. SMS, web chat, and workflow messages are consolidated into a single Messages page for faster response times and easier management.", "items": [{ "label": "Single Inbox", "description": "View and respond to SMS, web chat, and workflow-triggered conversations from one screen" }, { "label": "Workflow Filters", "description": "Filter conversations by the workflow type that triggered them" }, { "label": "Web Chat Support", "description": "Send and receive web chat messages directly from the Messages page" }, { "label": "Call-to-Conversation Links", "description": "Dropped responder text conversations now link directly to the related call for quick context" }] }, { "date": "2026-04-03", "displayDate": "April 3rd, 2026", "product": "Platform", "title": "Team Alerts", "description": "Configure alerts scoped to specific teams so the right people are informed about the calls that matter most. Available under your team settings.", "items": [{ "label": "Team-Scoped Configuration", "description": "Set up alerts for specific teams with customizable trigger conditions" }, { "label": "Detailed Email Notifications", "description": "Alert emails now include expanded call details for faster triage" }] }, { "date": "2026-04-03", "displayDate": "April 3rd, 2026", "product": "Platform", "title": "Revenue Attribution KPI", "description": "A new KPI on the dashboard showing revenue attributed to AI-handled calls, giving you direct visibility into Avoca's business impact.", "items": [] }, { "date": "2026-04-03", "displayDate": "April 3rd, 2026", "product": "Platform", "title": "Enterprise Calls Dashboard", "description": "Enterprise accounts now have a dedicated calls dashboard with visual call-flow diagrams, advanced filtering, and inline call details.", "items": [{ "label": "Sankey Diagrams", "description": "Visual call-flow diagrams to understand how calls route through your organization" }, { "label": "Advanced Filtering", "description": "Filter by team, date range, call outcome, and more from a dedicated sidebar" }, { "label": "Inline Call Details", "description": "View full call details without leaving the dashboard" }] }, { "date": "2026-04-03", "displayDate": "April 3rd, 2026", "product": "Responder", "title": "Custom Call Reasons", "description": "Create, edit, and manage your own call reason categories to match how your business classifies incoming calls. Override a call's bookability and reason directly from the dashboard.", "items": [{ "label": "Full CRUD for Call Reasons", "description": "Add, edit, and remove call reasons from your settings" }, { "label": "Manual Overrides", "description": "Override any call's bookability status and reason classification, with changes reflected in your metrics" }, { "label": "Recovery Tracking", "description": "Mark calls as recovered or not recovered to track missed-opportunity follow-up" }] }, { "date": "2026-04-03", "displayDate": "April 3rd, 2026", "product": "Responder", "title": "Booking Overrides Knowledge Base", "description": "Define booking override rules in a dedicated knowledge base so the AI can handle edge-case scheduling scenarios your way.", "items": [] }, { "date": "2026-04-03", "displayDate": "April 3rd, 2026", "product": "Responder", "title": "Smarter Transfer Routing", "description": "The AI now uses conversation context to avoid asking redundant questions before transferring a call, resulting in smoother handoffs and shorter call times.", "items": [] }, { "date": "2026-04-03", "displayDate": "April 3rd, 2026", "product": "Responder", "title": "Voicemail Handling for Outbound Calls", "description": "The AI now detects and appropriately handles voicemails during outbound and unanswered call workflows instead of continuing as if the caller picked up.", "items": [] }, { "date": "2026-04-03", "displayDate": "April 3rd, 2026", "product": "Responder", "title": "Booking Failure Notifications", "description": "Receive email notifications when bookings fail, with a toggle to control alert delivery. Never miss a failed booking again.", "items": [] }, { "date": "2026-04-03", "displayDate": "April 3rd, 2026", "product": "Responder", "title": "Custom Emergency Messages", "description": "Configure a custom message that plays to callers during emergency situations, replacing the default system message.", "items": [] }, { "date": "2026-04-03", "displayDate": "April 3rd, 2026", "product": "Responder", "title": "On-Call Calendar Refresh", "description": "The on-call calendar has been redesigned with an updated look. Emergency contact info now appears directly on call details.", "items": [] }, { "date": "2026-04-03", "displayDate": "April 3rd, 2026", "product": "Outbound Campaigns", "title": "Audience Preview and Logs", "description": "Preview the audience that will be targeted by a campaign and view delivery logs directly from the Campaigns page before sending.", "items": [] }, { "date": "2026-04-03", "displayDate": "April 3rd, 2026", "product": "Outbound Campaigns", "title": "Workflow Campaign Builder (v3)", "description": "A redesigned campaign creation experience for building workflow-based outbound campaigns, with direct call agent selection and advanced audience filters.", "items": [{ "label": "Direct Agent Selection", "description": "Choose specific call agents to use within outbound calling workflows" }, { "label": "Advanced Audience Filters", "description": "More powerful filtering options for targeting the right customers" }, { "label": "Appointment Reminders", "description": "Automatically send appointment reminder messages to customers as part of your campaigns" }] }, { "date": "2026-04-03", "displayDate": "April 3rd, 2026", "product": "Outbound Campaigns", "title": "A/B Testing for Voice Assistants", "description": "Run A/B tests on your voice assistant configurations to compare performance and find what works best for your customers.", "items": [] }, { "date": "2026-04-03", "displayDate": "April 3rd, 2026", "product": "Dispatch", "title": "Dispatching Improvements", "description": "Several enhancements to the dispatching experience for better technician management and route optimization.", "items": [{ "label": "Customer Name on Board", "description": "The dispatching board now displays customer names for each job at a glance" }, { "label": "Per-Technician Drive Time Caps", "description": "Set individual home addresses and maximum drive time limits for each technician" }, { "label": "Optimization Results", "description": "View the results of dispatch optimization runs and persist manual runs" }, { "label": "Next Working Day Autopilot", "description": "Autopilot now automatically targets the next working day, skipping weekends and holidays" }, { "label": "Performance Export", "description": "Export technician performance data to Excel for offline analysis" }] }, { "date": "2026-04-03", "displayDate": "April 3rd, 2026", "product": "Coach", "title": "Call Reasons and Filters", "description": "Coach now includes a Call Reasons column and filter for easier call review. Reclassifications show the user's name instead of an ID, and calls link directly to customer profiles in ServiceTitan.", "items": [] }, { "date": "2026-04-03", "displayDate": "April 3rd, 2026", "product": "Simple Scheduler", "title": "Scheduling Improvements", "description": "Several enhancements to the Simple Scheduler for a more polished booking experience.", "items": [{ "label": "UI Polish", "description": "Improved dropdowns, emergency scheduling guidance, and dark mode cleanup" }, { "label": "Multi-Checkbox Consent", "description": "Support for multi-checkbox consent forms with A2P auto-fill" }, { "label": "Booking Window Filters", "description": "Filter available booking windows by minimum start date and job type" }] }, { "date": "2026-04-03", "displayDate": "April 3rd, 2026", "product": "Integrations", "title": "Albiware CRM Support", "description": "You can now connect Avoca to Albiware with full configuration and contact management support.", "items": [] }, { "date": "2026-04-03", "displayDate": "April 3rd, 2026", "product": "Integrations", "title": "Housecall Pro Rescheduling and Cancellation", "description": "Reschedule and cancel appointments end-to-end directly through the Housecall Pro integration. Job links now appear across all call views.", "items": [] }, { "date": "2026-04-03", "displayDate": "April 3rd, 2026", "product": "Integrations", "title": "ServiceTitan Leads Sync", "description": "Actionable bookings from ServiceTitan are now automatically synced into your Avoca leads table, with two-way writeback when booking statuses change.", "items": [] }, { "date": "2026-04-03", "displayDate": "April 3rd, 2026", "product": "Platform", "title": "Prompt Builder Enhancements", "description": "The Prompt Builder now loads faster with caching, supports inline preview of changes, and includes assistant config versioning so you can review and roll back changes.", "items": [{ "label": "Config Versioning", "description": "Track and manage versions of your assistant configuration" }, { "label": "Variable Overrides", "description": "Customize assistant behavior with variable overrides without modifying the base configuration" }, { "label": "Inline Preview", "description": "Preview prompt changes before deploying them" }] }, { "date": "2026-04-03", "displayDate": "April 3rd, 2026", "product": "Platform", "title": "Dashboard Migration Progress", "description": "Several key pages have been migrated to the new dashboard, including Leads, CRM Sync, Campaign Exclusions, Speed to Lead Webhooks, and Responder Settings. A migration banner now guides you through the transition.", "items": [] }, { "date": "2026-04-03", "displayDate": "April 3rd, 2026", "product": "Platform", "title": "Bug Fixes and Improvements", "description": "Various fixes and improvements across the platform.", "items": [{ "label": "Warm Transfer Fix", "description": "Resolved an issue where bookability status was not correctly set during warm transfers" }, { "label": "Post-Call Booking Fix", "description": "Fixed an issue where post-call bookings could be associated with the wrong customer or location" }, { "label": "Duplicate Call Records Fix", "description": "Calls that result in multiple jobs no longer create duplicate call records" }, { "label": "Abandoned Transfer Reclassification", "description": "Abandoned transfer call legs are now correctly reclassified so they don't skew your metrics" }, { "label": "Transfer Destinations for All CRMs", "description": "Transfer destination lookups now work with CRMs beyond ServiceTitan, including HCP, Clypboard, FieldRoutes, and more" }] }, { "date": "2025-08-08", "displayDate": "August 8th, 2025", "product": "Coach", "title": "Dialpad Integration", "author": "Dragos", "items": [] }, { "date": "2025-08-08", "displayDate": "August 8th, 2025", "product": "Coach", "title": "Custom Alerts", "author": "Dragos", "items": [] }, { "date": "2025-08-08", "displayDate": "August 8th, 2025", "product": "Coach", "title": "Enhanced Reclassification Experience", "author": "Christine Munar", "description": "We've made it easier and more intuitive to review and manage your calls", "items": [{ "label": "Unified View", "description": "Call Types and Call Reasons are now shown in a single consolidated table, simplifying the review process" }, { "label": "Smarter Filtering", "description": "Use column-level filters and quick-select options like Qualified Unbooked and Unreviewed for faster navigation" }, { "label": "Manual Edits", "description": "You can now manually change Call Types and Reasons—no longer limited to AI-suggested options" }] }, { "date": "2025-08-08", "displayDate": "August 8th, 2025", "product": "Coach", "title": "Bookable Definitions Feedback Loop", "author": "Christine Munar", "description": "Help improve your AI suggestions by giving direct feedback", "items": [{ "label": "Smart Feedback", "description": "When you manually update a Call Type, the system will analyze your changes and suggest updates to your bookability criteria" }, { "label": "Easy Setup", "description": "To enable this, go to Settings and turn on 'Suggest Bookability Criteria Updates During Reclassification'" }] }, { "date": "2025-08-08", "displayDate": "August 8th, 2025", "product": "Coach", "title": "New Reclassification Settings", "author": "Christine Munar", "description": "Take more control over how calls are classified in Coach > Settings > Reclassification", "items": [{ "label": "Cleaner, More Intuitive UX", "description": "Improved interface for managing reclassification settings" }, { "label": "Suggest Bookability Criteria Updates During Reclassification", "description": "New Setting -- Enable AI to recommend changes to your bookability rules during reclassification" }, { "label": "Auto Call Types Reclassification", "description": "New Setting -- Choose which Call Types should be automatically reclassified by the system" }] }, { "date": "2025-08-08", "displayDate": "August 8th, 2025", "product": "Speed-to-Lead", "title": "Speed to Lead Texting", "author": "Aditya", "description": "Enhanced lead engagement with automated text messaging", "items": [{ "label": "Call First, Text on No Answer", "description": "Automatically initiates a call, and if there's no pickup, sends a 2-way bookable text" }, { "label": "Smart Follow-up", "description": "Intelligent prompting to guide prospects toward booking appointments" }, { "label": "Seamless Booking Integration", "description": "Direct booking capabilities within the text conversation" }, { "label": "Response Tracking", "description": "Monitor text engagement and conversion rates" }], "note": "Optional feature to initiate with text before calling is planned for future release." }, { "date": "2025-08-08", "displayDate": "August 8th, 2025", "product": "Outbound Campaigns", "title": "Booking Goals", "author": "Kuldeep", "items": [] }, { "date": "2025-08-08", "displayDate": "August 8th, 2025", "product": "Outbound Campaigns", "title": "Schedule Controls", "author": "Kuldeep", "items": [] }, { "date": "2025-08-08", "displayDate": "August 8th, 2025", "product": "Outbound Campaigns", "title": "Outbound Maintenance Texting", "author": "Aditya", "description": "Goal-based texting campaigns for maintenance and follow-ups", "items": [{ "label": "Batch Text Campaigns", "description": "Send 2-way bookable texts in controlled batches" }, { "label": "Goal-Based Progression", "description": "Check campaign goals before sending next batch" }, { "label": "Smart Scheduling", "description": "Configure optimal send times for your audience" }, { "label": "Retry via Call", "description": "Fallback to phone calls for non-responsive text recipients" }, { "label": "Performance Tracking", "description": "Monitor batch performance and goal achievement" }] }, { "date": "2025-08-08", "displayDate": "August 8th, 2025", "product": "SMS", "title": "Texting Infrastructure", "author": "Jackson", "description": "Major infrastructure improvements for texting capabilities", "items": [{ "label": "Multi-Tenant Awareness", "description": "All texts now properly handle existing Twilio tenant vs ISV subaccount configurations" }, { "label": "Messaging Service Integration", "description": "Twilio Messaging Service SIDs work seamlessly without manual intervention" }, { "label": "Use Case Mapping", "description": "Phone numbers are intelligently mapped to specific use cases" }, { "label": "Phone Number Provisioning", "description": "New admin console for easier number management" }, { "label": "Split Tenant Support", "description": "Customers can have Responder in one tenant and Texting in another" }] }, { "date": "2025-08-08", "displayDate": "August 8th, 2025", "product": "SMS", "title": "Texting UI", "author": "Jackson", "description": "New user interface for managing text conversations", "items": [{ "label": "New Table Flow", "description": "Redesigned conversation view for better text management" }, { "label": "Enhanced Visibility", "description": "Clear overview of all ongoing text conversations" }, { "label": "Improved Navigation", "description": "Easier access to conversation history and details" }, { "label": "Performance Optimized", "description": "Faster loading and real-time updates" }] }, { "date": "2025-08-15", "displayDate": "August 15th, 2025", "product": "Workflows", "title": "Campaign Flow", "author": "Aditya", "description": "New campaign management system", "items": [] }, { "date": "2025-08-15", "displayDate": "August 15th, 2025", "product": "Platform", "title": "Tools Correlation", "author": "Jackson", "description": "Enhanced tracking across tools", "items": [] }, { "date": "2025-08-15", "displayDate": "August 15th, 2025", "product": "Responder", "title": "Responder Dashboard", "author": "Tanmay", "description": "Pagination bug fix", "items": [] }, { "date": "2025-08-15", "displayDate": "August 15th, 2025", "product": "Platform", "title": "Search with GPT-5", "author": "Bilal", "description": "Advanced search capabilities", "items": [] }, { "date": "2025-08-15", "displayDate": "August 15th, 2025", "product": "SMS", "title": "Texting Escalations", "author": "Jackson", "description": "Ownership system implementation", "items": [] }, { "date": "2025-08-15", "displayDate": "August 15th, 2025", "product": "Coach", "title": "Search Bar", "author": "Tanmay", "description": "Added customer search functionality to Coach dashboard, enabling filtering by customer name or phone number for quick call lookup", "loomUrl": "https://www.loom.com/share/1b157a7021ec46f9a67e4fa8b66695e6", "items": [] }, { "date": "2025-08-16", "displayDate": "August 16th, 2025", "product": "SMS", "title": "Texts Page Performance", "author": "Jackson", "description": "Significant performance improvements", "items": [] }, { "date": "2025-08-16", "displayDate": "August 16th, 2025", "product": "SMS", "title": "Escalated Texts", "author": "Jackson", "description": "New tab view for escalations", "items": [] }, { "date": "2025-08-16", "displayDate": "August 16th, 2025", "product": "Platform", "title": "Validation System", "author": "Aditya", "description": "XLSX template support", "items": [] }, { "date": "2025-08-18", "displayDate": "August 18th, 2025", "product": "Coach", "title": "Agent Performance", "author": "Tanmay", "description": "Tab updates and duplicate agent fixes", "items": [] }, { "date": "2025-08-18", "displayDate": "August 18th, 2025", "product": "Integrations", "title": "1-800-GOT-JUNK", "author": "Yiran", "description": "Opportunity ID searching", "items": [] }, { "date": "2025-08-18", "displayDate": "August 18th, 2025", "product": "Responder", "title": "Technician Skills", "author": "Marco", "description": "AdCap integration", "items": [] }, { "date": "2025-08-18", "displayDate": "August 18th, 2025", "product": "Responder", "title": "Capacity Filtering", "author": "Christian", "description": "Filter by skills and time thresholds", "items": [] }, { "date": "2025-08-18", "displayDate": "August 18th, 2025", "product": "Outbound Campaigns", "title": "Maintenance Texting", "author": "Aditya", "description": "Date formatting fixes", "items": [] }, { "date": "2025-08-19", "displayDate": "August 19th, 2025", "product": "Simple Scheduler", "title": "Simple Scheduler Dashboard", "author": "Ryan", "description": "Comprehensive management dashboard", "items": [] }, { "date": "2025-08-19", "displayDate": "August 19th, 2025", "product": "SMS", "title": "Audience List", "author": "Jackson", "description": "Attached customers to conversations", "items": [] }, { "date": "2025-08-19", "displayDate": "August 19th, 2025", "product": "Integrations", "title": "YMM Improvements", "author": "Yiran", "description": "Download button fix and repost issue button", "items": [] }, { "date": "2025-08-19", "displayDate": "August 19th, 2025", "product": "SMS", "title": "Bulk Text Queueing", "author": "Jackson", "description": "Error handling improvements", "items": [] }, { "date": "2025-08-20", "displayDate": "August 20th, 2025", "product": "Simple Scheduler", "title": "Contact Info and Dashboard", "author": "Ryan", "description": "Contact info prompt for wrong service areas, user dashboard", "items": [] }, { "date": "2025-08-20", "displayDate": "August 20th, 2025", "product": "Integrations", "title": "Mainstreet Integration", "author": "Michael", "description": "New service integration", "items": [] }, { "date": "2025-08-20", "displayDate": "August 20th, 2025", "product": "Integrations", "title": "WyattWorks", "author": "Tanmay", "description": "Agent exclusion functionality", "items": [] }, { "date": "2025-08-20", "displayDate": "August 20th, 2025", "product": "Coach", "title": "Coach Tags", "author": "Tanmay", "description": "Tagging system implementation", "items": [] }, { "date": "2025-08-20", "displayDate": "August 20th, 2025", "product": "Integrations", "title": "Simplex Integration", "author": "Christian", "description": "Cron sync and webhook support", "items": [] }, { "date": "2025-08-20", "displayDate": "August 20th, 2025", "product": "SMS", "title": "Bookings Visibility", "author": "Jackson", "description": "Made bookings visible on texts", "items": [] }, { "date": "2025-08-15", "displayDate": "August 15th, 2025", "product": "Coach", "title": "Database Performance Improvements", "author": "Tanmay", "description": "Optimized Agent Performance View load times by refactoring database queries, significantly reducing page load latency", "items": [] }, { "date": "2025-08-15", "displayDate": "August 15th, 2025", "product": "Coach", "title": "Call Volume and Bookability Graphs", "author": "Tanmay", "description": "Introduced visual analytics with call volume trends and bookability metrics in Coach dashboard for data-driven insights", "items": [] }, { "date": "2025-08-15", "displayDate": "August 15th, 2025", "product": "Speed-to-Lead", "title": "LSA Connecting Speed to Lead", "author": "Kareem", "description": "Integrated Google LSA (Local Services Ads) lead capture with automated Speed-to-Lead routing, enabling instant response to high-intent customer inquiries with analytics dashboard", "items": [] }, { "date": "2025-08-15", "displayDate": "August 15th, 2025", "product": "Coach", "title": "Teams Integration", "author": "Dragos", "description": "Implemented Microsoft Teams webhook integration for real-time Coach alerts and notifications directly in team channels", "loomUrl": "https://www.loom.com/share/43da372a3047487aafae63d893469259", "items": [] }, { "date": "2025-08-15", "displayDate": "August 15th, 2025", "product": "Responder", "title": "Webhook Queueing", "author": "Christian", "description": "Enhanced webhook processing with intelligent queueing system", "loomUrl": "https://www.loom.com/share/2f8c991d5b9641c9b0d5621a845b7905", "items": [{ "label": "Improved Reliability", "description": "Queue system ensures no webhooks are lost during high-volume periods" }, { "label": "Better Performance", "description": "Handles traffic spikes gracefully without dropping requests" }, { "label": "Automatic Retry", "description": "Failed webhooks are automatically retried with exponential backoff" }] }, { "date": "2025-08-15", "displayDate": "August 15th, 2025", "product": "Responder", "title": "Cancellations Enhancement", "author": "Christian", "description": "Improved handling of appointment cancellations", "items": [{ "label": "Reliable Appointment Retrieval", "description": "Enhanced system for more accurate appointment information retrieval" }, { "label": "Intelligent Fallback System", "description": "Multiple methods ensure appointment data is always accessible" }, { "label": "Consistent Experience", "description": "Aligned cancellation flow with proven rescheduling functionality" }] }, { "date": "2025-08-15", "displayDate": "August 15th, 2025", "product": "SMS", "title": "AI-Powered Text Message Escalation", "author": "Jackson", "description": "Monitor and escalate problematic texting conversations for human review", "loomUrl": "https://www.loom.com/share/6000666e9ab94a3a9c47b62006bb5a6d", "items": [{ "label": "Smart Monitoring", "description": "AI automatically identifies conversations that need human attention" }, { "label": "Real-Time Browser Notifications", "description": "Get instant alerts in Chrome, Firefox, and Edge for escalated conversations" }, { "label": "Background Monitoring", "description": "Monitor conversations in the background while working on other tasks" }, { "label": "Revenue Protection", "description": "Prevent revenue opportunities from slipping through the cracks during large campaigns" }] }, { "date": "2025-08-15", "displayDate": "August 15th, 2025", "product": "SMS", "title": "Texting Booking Tracking", "author": "Jackson", "description": "Tie bookings and jobs to text conversations for complete tracking", "items": [{ "label": "Booking Attribution", "description": "Link bookings directly to their originating text conversations" }, { "label": "Conversion Tracking", "description": "Track booking rates and conversion metrics for texting campaigns" }, { "label": "Job Association", "description": "Connect completed jobs back to their text conversation origins" }] }, { "date": "2025-08-15", "displayDate": "August 15th, 2025", "product": "SMS", "title": "Customer Escalation Notifications", "author": "Jackson", "description": "Notify customers when their conversation is escalated for review", "items": [{ "label": "Automatic Customer Updates", "description": "Customers receive notification when AI escalates their conversation" }, { "label": "No Customer Left Hanging", "description": "Ensures customers know their issue is being handled by a human" }, { "label": "Seamless Handoff", "description": "Smooth transition from AI to human agent with customer awareness" }] }, { "date": "2025-08-15", "displayDate": "August 15th, 2025", "product": "Simple Scheduler", "title": "Ownership Verification Customization", "description": "Unlimited customizability for the Ownership Verification section via the admin panel's new flow builder", "loomUrl": "https://www.loom.com/share/b0f099d0acbc44728efaa213b7adcd8e", "items": [] }, { "date": "2025-08-15", "displayDate": "August 15th, 2025", "product": "Simple Scheduler", "title": "Custom Phone Number for Errors", "description": "Ability to customize phone number for error messages", "items": [] }, { "date": "2025-08-15", "displayDate": "August 15th, 2025", "product": "Simple Scheduler", "title": "ServiceTitan Campaign ID Customization", "description": "Customize default ServiceTitan campaign ID with a new component that can search by name or ID", "items": [] }, { "date": "2025-08-15", "displayDate": "August 15th, 2025", "product": "Simple Scheduler", "title": "UTM Parameter Passing", "description": "Passing of the caller's UTM parameters to the callee (the widget)", "items": [] }, { "date": "2025-08-15", "displayDate": "August 15th, 2025", "product": "Simple Scheduler", "title": "UTM-Based Campaign Routing", "description": "Ability to customize ServiceTitan campaign ID affiliated with specific sets of UTM parameters", "items": [{ "label": "Smart Routing", "description": "Route to specific campaigns based on UTM source (e.g., source=google routes to 'Google-campaign')" }] }, { "date": "2025-08-15", "displayDate": "August 15th, 2025", "product": "Workflows", "title": "Drip Campaign and Workflow Architecture", "author": "Aditya", "description": "Foundation for automated multi-step campaign workflows and customer journey automation", "items": [] }, { "date": "2025-08-21", "displayDate": "August 21st, 2025", "product": "Coach", "title": "Minor improvements to reclassification (surfacing all calls, fallback to Abandoned agent if none)", "author": "Christine Munar", "items": [] }, { "date": "2025-08-21", "displayDate": "August 21st, 2025", "product": "Coach", "title": "Configurable setting for call duration for a \"short call\"", "author": "Christine Munar", "items": [] }, { "date": "2025-08-21", "displayDate": "August 21st, 2025", "product": "Coach", "title": "Agent Performance phase 2", "author": "Dragos", "items": [] }, { "date": "2025-08-21", "displayDate": "August 21st, 2025", "product": "Coach", "title": "Dialpad integration bug fixes", "author": "Dragos", "items": [] }, { "date": "2025-08-21", "displayDate": "August 21st, 2025", "product": "Coach", "title": "Adding tags to calls", "author": "Tanmay", "items": [] }, { "date": "2025-08-21", "displayDate": "August 21st, 2025", "product": "Coach", "title": "Call volume graph and untitled rubric bug fixes", "author": "Tanmay", "items": [] }, { "date": "2025-08-21", "displayDate": "August 21st, 2025", "product": "Simple Scheduler", "title": "Issue Types and Completion Messages", "author": "Ryan", "description": "Fixed issue types rendering, added custom completion messages", "items": [] }, { "date": "2025-08-21", "displayDate": "August 21st, 2025", "product": "Service Titan", "title": "Multiple Fixes", "author": "Michael", "description": "Multiple fixes for ID page, progress bar, and URLs", "items": [] }, { "date": "2025-08-21", "displayDate": "August 21st, 2025", "product": "Responder", "title": "Capacity Management", "author": "Christian", "description": "Added zones association UI", "items": [] }, { "date": "2025-08-21", "displayDate": "August 21st, 2025", "product": "Responder", "title": "Skills Deduplication", "author": "Christian", "description": "Automatic deduplication for skills input", "items": [] }, { "date": "2025-08-21", "displayDate": "August 21st, 2025", "product": "SMS", "title": "Text Filtering", "author": "Bharat", "description": "Show only replied text conversations", "items": [] }, { "date": "2025-08-21", "displayDate": "August 21st, 2025", "product": "Integrations", "title": "Shipley Integration", "author": "Ankur", "description": "Payment profile support and unit price fixes", "items": [] }, { "date": "2025-08-22", "displayDate": "August 22nd, 2025", "product": "SMS", "title": "Metered Texting", "author": "Jackson", "description": "Introduced new metered texting functionality", "items": [] }, { "date": "2025-08-22", "displayDate": "August 22nd, 2025", "product": "SMS", "title": "Self-Serve Texting", "author": "Jackson", "description": "Brand onboarding updates with self-serve texting", "items": [] }, { "date": "2025-08-22", "displayDate": "August 22nd, 2025", "product": "Responder", "title": "Skills Management", "author": "Christian", "description": "Introduced skills concept and moved to sidebar", "items": [] }, { "date": "2025-08-22", "displayDate": "August 22nd, 2025", "product": "Platform", "title": "React Query Caching", "author": "Jackson", "description": "Performance optimization", "items": [] }, { "date": "2025-09-30", "displayDate": "Q3 2025", "product": "Platform", "title": "New Dashboard Experience", "description": "A completely redesigned dashboard that brings clarity and actionable insights to your fingertips", "items": [{ "label": "Real-time Performance Metrics", "description": "Live updates on key business indicators" }, { "label": "AI-powered Insights", "description": "Intelligent recommendations based on your data" }, { "label": "Team Leaderboards", "description": "Individual scorecards and team rankings" }, { "label": "Mobile Optimization", "description": "Full functionality on mobile devices" }] }, { "date": "2025-09-30", "displayDate": "Q3 2025", "product": "Platform", "title": "Customer Journey Mapping", "description": "Visualize and understand every customer interaction across their entire lifecycle", "items": [{ "label": "Timeline View", "description": "See every call, text, email, and chat in chronological order" }, { "label": "Interaction Analytics", "description": "Understand sentiment and outcomes at each touchpoint" }, { "label": "Journey Stages", "description": "Track customers from first contact through loyalty" }, { "label": "Drop-off Analysis", "description": "Identify where customers disengage and why" }, { "label": "Predictive Insights", "description": "AI predicts next best actions for each customer" }] }, { "date": "2025-09-30", "displayDate": "Q3 2025", "product": "Speed-to-Lead", "author": "Aditya", "title": "Lead Prioritization", "description": "Basic lead scoring and routing features", "items": [{ "label": "Lead Scoring", "description": "Assign priority scores to leads" }, { "label": "Team Distribution", "description": "Route leads to available team members" }, { "label": "Response Tracking", "description": "Monitor how fast leads are contacted" }, { "label": "Follow-up Reminders", "description": "Automated alerts for lead follow-ups" }] }, { "date": "2025-12-31", "displayDate": "Q4 2025", "product": "Platform", "title": "Revenue Intelligence via Integration", "description": "Deep integration with your CRM and field service management tools to unlock powerful revenue insights", "items": [{ "label": "Conversation-to-Revenue Tracking", "description": "Connect every customer interaction directly to closed deals" }, { "label": "Win/Loss Analysis", "description": "AI analyzes why deals close or fall through based on communication patterns" }, { "label": "Revenue Forecasting", "description": "Predict monthly and quarterly revenue based on pipeline activity" }, { "label": "ROI by Channel", "description": "Understand which communication channels drive the most revenue" }] }, { "date": "2025-12-31", "displayDate": "Q4 2025", "product": "Platform", "title": "Lead Pipelines Funnels (Marketing Funnel)", "description": "Transform how you visualize our existing lead pipelines with pipeline management", "items": [{ "label": "Visual Pipeline Stages", "description": "View leads through customizable stages" }, { "label": "Automated Lead Scoring", "description": "AI scores leads based on interaction quality and intent" }, { "label": "Smart Follow-up Sequences", "description": "Automated nurture campaigns based on lead behavior" }, { "label": "Pipeline Velocity Tracking", "description": "Monitor how quickly leads move through stages" }, { "label": "Conversion Analytics", "description": "Understand what actions drive conversions at each stage" }, { "label": "Team Assignment Rules", "description": "Automatically route leads to the right team members" }, { "label": "Integration with Speed-to-Lead", "description": "Seamlessly connect instant response with long-term nurture" }] }, { "date": "2025-12-31", "displayDate": "Q4 2025", "product": "Analytics Coach", "title": "Performance Analytics", "description": "Basic analytics for team coaching", "items": [{ "label": "Performance Forecasts", "description": "Simple predictions of team metrics" }, { "label": "Coaching Suggestions", "description": "Basic recommendations for each team member" }, { "label": "Trend Reports", "description": "View team performance patterns" }, { "label": "Development Plans", "description": "Templates for staff improvement" }] }] }; ## Upcoming Features {(() => { // Filter for future updates (using 6 AM ET cutoff) const now = new Date(); // Get today's 6 AM ET as the cutoff const cutoff = new Date(); const etOffset = -5; // ET is UTC-5 (or UTC-4 during daylight saving) cutoff.setUTCHours(6 - etOffset, 0, 0, 0); // 6 AM ET = 11 AM UTC (standard) or 10 AM UTC (daylight) // If we're before 6 AM ET, use yesterday's date if (now < cutoff) { cutoff.setDate(cutoff.getDate() - 1); } const cutoffISO = cutoff.toISOString().split('T')[0]; const features = updatesData.updates.filter(update => { if (update.product !== "Outbound Campaigns") return false; return update.date > cutoffISO; }); if (features.length === 0) { return

No upcoming features scheduled at this time. Check back soon for updates!

; } // Group by date for display const groupedByDate = features.reduce((acc, update) => { if (!acc[update.displayDate]) acc[update.displayDate] = []; acc[update.displayDate].push(update); return acc; }, {}); // Sort dates in ascending order (earliest first) const sortedDates = Object.keys(groupedByDate).sort((a, b) => { const dateA = features.find(u => u.displayDate === a).date; const dateB = features.find(u => u.displayDate === b).date; return dateA.localeCompare(dateB); }); return sortedDates.map(date => ( {groupedByDate[date].map((feature, fIndex) => (

{feature.title}

{feature.author &&

Author: {feature.author}

} {feature.description && ( <>

{feature.description}

)} {feature.loomUrl && (