Skip to main content

​
Overview

Avoca’s scheduling system seamlessly integrates with your existing calendar and dispatch systems to enable automated appointment booking across all communication channels. Customers can book, reschedule, or cancel appointments 24/7 through voice, SMS, or chat.

​
Features

Real-Time Availability

Always shows accurate technician availability

Smart Routing

Optimize routes to minimize drive time

Capacity Planning

AI predicts and prevents overbooking

Customer Preferences

Remember and honor customer preferences

​
How It Works

​
Integration Setup

1

Connect Your System

Link ServiceTitan, Housecall Pro, or any scheduling system via API
2

Configure Rules

Set booking rules, buffer times, and service durations
3

Define Territories

Map service areas and technician zones
4

Go Live

Enable scheduling across all communication channels

​
Scheduling Rules

​
Business Hours

Configure when appointments can be booked:
  • Regular business hours
  • Emergency service windows
  • Holiday schedules
  • Technician-specific availability

​
Service Types

Define parameters for each service:
  • Duration estimates
  • Required skills/certifications
  • Equipment needs
  • Travel time buffers

​
Capacity Management

  • Dynamic capacity calculation
  • Real-time availability updates
  • Automatic buffer time insertion
  • Travel time consideration
  • VIP customer preferences
  • Emergency service priority
  • Maintenance plan members
  • First-time customer slots
  • AI recommends optimal time slots
  • Considers traffic patterns
  • Groups nearby appointments
  • Minimizes overtime risk