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Overview

Avoca’s Inbound platform ensures you never miss another customer call, text, or chat. Our AI-powered system handles all incoming communications 24/7, providing instant responses and intelligent routing.

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Key Features

24/7 Voice Coverage

AI assistants answer every call, even after hours and weekends

Intelligent SMS Response

Automated text responses with context-aware conversations

Live Chat AI

Website visitors get instant help from AI chat agents

Email Automation

Smart email categorization and automated responses

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Benefits

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Never Miss a Lead

  • 100% call answer rate - Every call is answered within 2 rings
  • Instant text responses - Reply to SMS within seconds
  • 24/7 availability - No more “closed” messages

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Qualify & Route Intelligently

  • Smart lead qualification - AI asks the right questions
  • Priority routing - VIP customers get special treatment
  • Appointment booking - Schedule directly during the conversation

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Professional Every Time

  • Consistent messaging - Your brand voice, perfectly delivered
  • Multi-language support - Serve customers in their language
  • Natural conversations - AI that sounds human, not robotic

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Use Cases

When your office closes, Avoca keeps working. Our AI assistants handle emergency calls, book appointments for the next day, and ensure urgent issues are escalated appropriately.
During busy periods, Avoca acts as additional staff, ensuring no customer waits on hold. Calls are answered immediately and routed based on urgency and availability.
Every new inquiry is captured with complete information. The AI collects contact details, service needs, and preferred appointment times before creating a lead in your CRM.

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How It Works

1

Customer Reaches Out

A customer calls, texts, chats, or emails your business
2

AI Engages Instantly

Our AI assistant responds immediately in a natural, conversational way
3

Information Gathered

The AI collects all necessary information based on your custom workflows
4

Smart Action Taken

Book appointments, create tickets, route to team members, or handle completely

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Integration

Inbound communications seamlessly integrate with your existing systems:
  • CRM Integration - Automatic lead and customer record creation
  • Calendar Sync - Real-time appointment scheduling
  • Team Notifications - Instant alerts for urgent matters
  • Analytics Dashboard - Track performance and optimize