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Overview

Transform your team’s performance with AI-driven analytics and automated coaching. Avoca analyzes every customer interaction to provide actionable insights, identify training opportunities, and celebrate wins. Analytics Dashboard

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Key Features

Call Scoring

Automatic quality scoring for every interaction

Performance Dashboards

Real-time team and individual metrics

Coaching Insights

AI-generated coaching recommendations

Sentiment Analysis

Track customer satisfaction trends

Custom Scorecards

Build scorecards for your business

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Call Scoring & Quality Assurance

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Automated QA at Scale

Traditional call centers review 1-2% of calls. Avoca scores 100% automatically.
  • Greeting & Introduction - Professional opening
  • Needs Discovery - Asking the right questions
  • Solution Presentation - Clear communication
  • Objection Handling - Addressing concerns
  • Closing - Next steps and follow-up
  • Compliance - Following required scripts

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Performance Analytics

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Team Dashboard

  • Call Volume - Inbound/outbound by team member
  • Response Times - Speed to answer and handle
  • Conversion Rates - Appointments booked, sales closed
  • Customer Satisfaction - NPS and sentiment scores
  • Top Performers - Recognize your stars
  • Most Improved - Celebrate growth
  • Team Rankings - Friendly competition
  • Goal Progress - Track against targets

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AI Coaching

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Personalized Development

Our AI coach provides specific, actionable feedback for each team member:
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Identify Patterns

AI detects recurring opportunities across calls
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Generate Recommendations

Specific coaching tips based on actual calls
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Track Progress

Monitor improvement over time
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Celebrate Wins

Recognize when goals are achieved

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Custom Scorecards

Build scorecards tailored to your business:

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Industry Templates

  • HVAC - Comfort advisor best practices
  • Plumbing - Emergency response protocols
  • Electrical - Safety-first communications
  • Roofing - Storm damage assessments
  • General - Customer service excellence

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Scorecard Builder

  • Drag-and-drop scorecard creation
  • Weight different criteria
  • Set pass/fail thresholds
  • Industry benchmarking
  • A/B test different approaches