What is Avoca’s 10DLC registration and opt-out compliance process?

Avoca automates both sides of SMS compliance: completing the required 10DLC registrations and honoring opt-out keywords in real time.

10DLC Registration Workflow

During onboarding, every tenant is walked through the full A2P/10DLC lifecycle before outreach can go live.
Avoca creates the messaging sub-account, submits the business/brand profile, attaches addresses and authorized representatives, issues the trust product, and provisions a messaging service automatically—managing the process end-to-end on behalf of customers like Sila Services so they don’t need separate carrier portals.
Registration statuses (pending, approved, action needed) stay synchronized inside the admin UI so teams always know whether they can send.

Inbound texts are continuously screened for compliance phrases. Hard keywords like STOP, UNSUBSCRIBE, or RESET immediately flag the contact as opted out and halt future sends.
Custom opt-out keyword sets are supported per tenant, and dynamic detection handles “soft” phrases when standardized keywords fail.
For conversational opt-outs (e.g., “please remove me”), Avoca runs an intent check on the recent transcript and toggles opt-out/opt-in state accordingly.
Contacts remain blocked until they explicitly opt back in, and every transition is logged against the team’s compliance ledger.

Need help reviewing your registration status? Reach out to your Avoca account team or [email protected].