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Yes—Avoca’s messaging stack covers rich media, emoji-safe encoding, and per-recipient personalization to keep outreach on-brand.

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Rich Media & MMS

  • Long SMS chains can be auto-promoted to MMS when they exceed segment limits, preventing broken messages.
  • MMS is supported inbound and outbound. With dynamic escalation to human responders, agents can attach photos, estimate PDFs, or videos on the fly in addition to automated sends.
  • You can attach base64 media (photos, estimate PDFs, videos) within platform size limits so customers receive the full context in one send.

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Characters & Emojis

  • Smart encoding detects when a template includes extended characters or emojis and upgrades the payload automatically.
  • Recipients see the intended glyphs, and Avoca tracks the resulting segment count for accurate billing/throughput planning.

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Dynamic Personalization

  • Every outbound text pulls from a recipient-specific data store that includes customer name, technician, addresses, appointment windows, lead notes, and more.
  • Templates accept tokens such as Hey {{FirstName}}, your estimate from {{TechName}} is ready and resolve them right before delivery.
  • You can also override the first message in a node for bespoke copy while keeping the rest of the workflow reusable.
Need help mapping new tokens or media sources? Contact your Avoca account team or [email protected].