What Syncs Back to ServiceTitan
- Messages & Notes: Conversation transcripts, agent summaries, and follow-up actions are attached to the related job or customer record, giving CSRs and technicians full context.
- Tags & Status Updates: Tags created or updated in Avoca are pushed into ServiceTitan, keeping segmentation, workflows, and automations aligned across systems.
- Job & Customer Fields: Key attributes gathered during the conversation (appointment times, job types, membership details, etc.) are synced into the appropriate ServiceTitan fields.
Why It Matters
- Everyone works from the same source of truth without re-entering data.
- Dispatchers can see live context inside ServiceTitan before rolling a truck.
- Compliance and audit trails stay centralized in your core system of record.