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Overview

This demo showcases how a human agent efficiently handles a first-time customer call from a property owner reporting a plumbing issue at their Airbnb rental. The agent gathers all necessary information, books a same-day appointment, and clearly explains the dispatch process and fees.
You may hear beeps and skips in the demo calls, as they were used to remove PII of customers.

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Key Highlights

  • New Customer Onboarding: Efficiently collects all required information for a first-time caller
  • Property Owner Scenario: Handles the complexity of owner vs. renter communication
  • Same-Day Availability: Books a morning appointment to address urgent issue
  • Clear Fee Communication: Explains the $99 dispatch fee and waiver policy
  • Dispatch Coordination: Sets expectations for the 30-45 minute pre-arrival call

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Video Demo

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Call Details

  • Scenario: A property owner calls about a kitchen sink leak at their Airbnb rental in Waterville, Minnesota. The renter reported the issue that morning, and the owner needs to coordinate the service visit.

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What to Notice

  1. How the agent quickly identifies this is a first-time customer and gathers all needed details
  2. The agent recognizes the property owner/renter dynamic and adjusts the communication plan
  3. Proactive explanation of the dispatch process and timeline
  4. Clear communication about the dispatch fee and how it can be waived with service
  5. Professional wrap-up ensuring all customer questions are addressed