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Overview

This demo shows how the AI agent handles a scheduling objection when a customer with a newly installed, non-working HVAC system needs service before 9 AM due to a personal appointment.

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Key Highlights

  • Urgency Recognition: Understands new system failure is critical
  • Flexibility: Adjusts scheduling to meet customer needs
  • Accommodation: Books preferred 8 AM time slot
  • Customer-First: Prioritizes customer’s schedule constraints

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Video Demo

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Call Details

  • Issue: Newly installed HVAC not working (installed yesterday)
  • Resolution: 8 AM appointment booked

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What to Notice

  1. How agent recognizes the severity (new install failure)
  2. Flexible response to scheduling constraint
  3. Confirms early morning availability
  4. Accommodates customer’s personal appointment