Overview
This demo shows how the AI agent handles a customer confirming their maintenance contract is still valid after a company acquisition, and successfully schedules a maintenance appointment.Key Highlights
- Contract Verification: Confirms existing maintenance plan carries over
- Multiple Service Requests: Handles both HVAC maintenance and exhaust pipe repair
- Fee Waiver: Correctly applies maintenance plan benefits (no dispatch fee)
- Clear Scheduling: Books afternoon appointment with confirmed details
Video Demo
Call Details
- Services: HVAC maintenance and exhaust pipe repair
What to Notice
- How the agent confirms the maintenance contract is still valid
- Professional handling of company acquisition concerns
- Clear explanation of maintenance plan benefits
- Efficient scheduling with all necessary details collected