Overview
This demo shows how the AI agent handles a frustrated customer whose AC is still not working after two previous service visits. Watch how the agent manages the situation with empathy and ensures no additional charges.Key Highlights
- Service History Awareness: Acknowledges previous unsuccessful visits
- Fee Waiver: Correctly waives fees due to recurring issue
- Customer Empathy: Shows understanding of customer frustration
- Priority Scheduling: Books earliest available appointment
Video Demo
Call Details
- Issue: AC not working after two previous repairs
- Special Note: No additional fees due to previous service visits
What to Notice
- How the agent acknowledges the service history
- Proactive fee waiver explanation
- Empathetic handling of customer frustration
- Clear commitment to resolving the issue