Skip to main content

Documentation Index

Fetch the complete documentation index at: https://docs.avoca.ai/llms.txt

Use this file to discover all available pages before exploring further.

​
Overview

This demo shows how the AI agent handles a frustrated customer whose AC is still not working after two previous service visits. Watch how the agent manages the situation with empathy and ensures no additional charges.

​
Key Highlights

  • Service History Awareness: Acknowledges previous unsuccessful visits
  • Fee Waiver: Correctly waives fees due to recurring issue
  • Customer Empathy: Shows understanding of customer frustration
  • Priority Scheduling: Books earliest available appointment

​
Video Demo

​
Call Details

  • Issue: AC not working after two previous repairs
  • Special Note: No additional fees due to previous service visits

​
What to Notice

  1. How the agent acknowledges the service history
  2. Proactive fee waiver explanation
  3. Empathetic handling of customer frustration
  4. Clear commitment to resolving the issue