Overview
This demo shows how the AI agent handles a sensitive situation where a son (Colin) calls about his elderly mother being charged $9000 for a job she can’t afford. He needs to reschedule and discuss charges with management.Key Highlights
- Empathy: Shows understanding for elderly customer situation
- No Defensiveness: Doesn’t argue about the high charge
- Solution Focus: Arranges manager discussion
- Family Dynamics: Professionally handles son advocating for mother
Video Demo
Call Details
- Issue: $9000 charge for elderly mother
- Request: Reschedule and manager discussion about charges
What to Notice
- Sensitive handling of family dynamics
- No judgment about affordability concerns
- Clear path to resolution (manager discussion)
- Professional and empathetic throughout