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Overview

This demo showcases how the AI agent seamlessly handles a warm transfer from Home Depot, manages the transition when the Home Depot rep exits the call, and successfully books an appointment while handling scheduling objections.
You may hear beeps and skips in the demo calls, as they were used to remove PII of customers.

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Key Highlights

  • Warm Transfer Handling: Agent smoothly manages the handoff from Home Depot
  • Professional Transition: Maintains professionalism when third party exits
  • Objection Handling: Effectively manages scheduling concerns
  • Complete Booking: Successfully schedules the appointment

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Video Demo

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Call Details

  • Scenario: Home Depot initially calls on behalf of a customer on another line. The Home Depot rep eventually connects the customer directly and exits the call.

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What to Notice

  1. How the agent recognizes and adapts to the three-party call situation
  2. The smooth transition when Home Depot exits
  3. Professional handling of scheduling objections
  4. Clear communication throughout the booking process