Overview
This demo demonstrates how the AI agent handles a customer objecting to a high quote from a technician currently at their house. The customer expected 500 but was quoted $900.Key Highlights
- Active Listening: Asks what price customer expected
- Escalation Path: Offers supervisor callback for discount discussion
- Professional Handling: Doesn’t argue or defend the price
- Solution-Oriented: Focuses on finding a path forward
Video Demo
Call Details
- Situation: Technician on-site, quote higher than expected
- Quote: 400-$500)
- Resolution: Supervisor callback arranged to discuss discounts
What to Notice
- How the agent validates the customer’s concern
- Doesn’t defend or justify the high price
- Offers a concrete next step (supervisor callback)
- Maintains professional tone throughout